Frequently Asked Questions
Who Are You?
GreatGearStore.com is the only website which specializes in offering the largest collection of officially licensed clothing and merchandise inspired by the glamorous world of music and movies.
We are commited to providing top quality products to our customers and will leave no stone unturned in sourcing exciting merchandise from across the globe. So if you want to treat yourself or you're looking for a unique gift to suit every budget then you've come to the right place.
Where Are You?
Watch this space. At the moment we are purely an on-line retailer based in South East of England but we are dedicated bunch who have big plans to bring our exciting range of merchandise to a UK high street near you during the coming months. After all, we realise that you want to experience the sight, sound and smell of a possible purchase before taking the plunge.
How Can I Contact You?
By sending us a message using our simple to use contact us
How Do I Place An Order?
It couldn't be easier! Browse through our ever expanding website, discover the items you want and add them to your basket. You will then be guided through our easy checkout process.
All prices are displayed UK Pound Sterling (£ GBP)
What Are Your Shipping Charges?
Our delivery costs are worked out based on the destination plus the weight and size of your purchase. All shipping charges are available to see when viewing your basket contents.
What Shipping Options Are Available?
All UK orders are packaged safely and shipped by Royal Mail Post. Overseas orders are sent by Priority Air Mail. For alternative options please contact us
How Long Will My Order Take To Arrive?
Due to the nature of our product and the huge range it is not always possible to have every item available in our warehouse for immediate despatch. Never fear, if a particular product isn't currently in stock we will order your item direct from the supplier especially for you. Once it has reached us and passed our rigorous quality control checks it's on it's way! Average time from placing your order 'til arriving at your door is 4-6 days. The estimated despatch is clearly displayed on every individual product page.
Average delivery times according to Royal Mail are as follows:
: 3 to 5 Working Days
: 6 to 8 Working Days
: 8 to 10 Working Days
Rest Of The World
: 8 to 10 Working Days
What Happens If My Order Doesn't Arrive?
You will receive an email from us confirming that your order has been despatched. If your order hasn't arrived within the time scales stated above please contact us for instructions. It is always worth checking with your local Sorting Office to see if they are holding your package.
In accordance with the guidelines set by Royal Mail here in the UK, parcels shall be classed as 'missing' after the following time scales:
15 Working Days
20 Working Days
25 Working Days
Rest Of The World:
25 Working Days
Once this time has been passed we will always issue you with your choice of a full refund or a replacement product [if available].
Please Note: Great Gear Store Limited will not be responsible for shipped items which go missing due to an incorrectly entered address. Please make sure your details are correct before placing your order
How Can I Pay?
GreatGearStore.com work accept the following payment options.
Visa [Credit and Debit Cards] · MasterCard · Electron · UK Maestro · Solo · Paypal
How Secure Are My Personal And Payment Details?
The payment options available on GreatGearStore.com use unparalleled levels of security to protect your details. We are a Thawte Trusted Site which uses globally recognised sophisticated 128-bit encryption techniques and fraud prevention technologies which are supported by the major banks and the credit card industry's leading providers.
Great Gear Store Limited only use a Customer's personal information in accordance with the Data Protection Acts of 1984 and 1988. Personal information is only used for legitimate business purposes and will maintain appropriate safeguards to ensure the security and privacy of that information.
It is our strict policy never to pass on any customer details to a third party and we do not disclose or share any of your personal information other than in the process of security checking during payment transactions
Can I Have An Alternative Delivery Address?
We realise that in your busy life it is not always possible to be waiting at home for your package to arrive. With GreatGearStore.com you can select an alternative delivery address.
For security reasons, Great Gear Store Limited reserve the right to check all orders requesting an alternative delivery address. We reserve the right to refuse to deliver to an alternative address should we suspect fraudulent use of a credit card.
What Is Your Returns Policy?
At Great Gear Store Limited we are proud of our exceptional level of customer service so, if you are unhappy with your purchase and in accordance with Consumer Protection regulations relating to distance selling, you may cancel your order up to 7 days from the day after you receive your goods. Any returned goods must be received by Great Gear Store Limited in their new, original and resalable condition plus sealed packaging where applicable.
If you receive a damaged, faulty or incorrect delivery please contact us
within 48 hours of the receipt of your goods . After which we will discuss the problem with you and resolve the problem.
For further information regarding our Returns Policy please read our Terms And Conditions
How Can I Cancel Or Change My Order?
If you wish to change your order or cancel an item please contact us
as soon as possible.
For further information please read our Terms And Conditions
What If I Have Another Question?
Feel free to ask away here